Account Support
hace 3 semanas
**Job Description Summary**As an Account Support Specialist, you will play a critical role in the long-term success of our customers by providing thoughtful, timely, and accurate support for the Streamline Vacation Rental Software platform. You’ll serve as a go-to partner for clients who have completed onboarding, helping them resolve issues, understand system functionality, and maximize value from our product.This role requires someone who can work efficiently within a ticketing queue while balancing the needs of assigned clients. You’ll need to triage, troubleshoot, and follow up on a wide range of questions and challenges, from day-to-day functionality to deeper configuration and adoption concerns. You’ll work closely with team leads, peers, and cross-functional teams to ensure issues are resolved quickly, documented thoroughly, and escalated appropriately when necessary.Success in this role means more than solving tickets - it means building trust, maintaining professionalism under pressure, and continuously improving the customer experience. If you're a strong communicator who enjoys problem-solving, learning software deeply, and helping customers succeed, this is an excellent opportunity to be part of a high-impact support team in a growing software company.**What You’ll Do (Functions & Responsibilities)**- Own and respond to support tickets and inbound phone calls, ensuring timely, accurate, and friendly resolution in line with SLA expectations.- Troubleshoot, investigate, and resolve software issues using documentation, internal tools, and collaboration with cross-functional teams.- Provide ongoing training and product education to customers, helping them maximize adoption and reduce support dependency.- Escalate potential bugs, outages, or urgent issues using standardized escalation procedures.- Deliver proactive follow-ups and manage support cases from intake to resolution, maintaining accountability and client confidence throughout.- You may be assigned to support a defined group of assigned customers while contributing to shared queue coverage as needed.- Document solutions and contribute to internal knowledge bases and SOPs.- Partner with development, product, and other internal teams to stay informed about product changes and client impacts**What We’re Looking For (Minimum qualifications)**- At least 2 years of experience in a customer-facing role in software (SaaS) support or software training.- Experience in the vacation rental or property management industry is a big plus- Comfortable working in a support queue for SaaS products—able to manage your time, stay organized, and keep things moving- Strong communication skills—you can explain things clearly, professionally, and with patience- Willing to pick up the phone when it makes sense, even if the issue came in through a ticket; you're proactive about connecting with the customer and making sure they feel supported- Good at juggling tasks in a fast-paced environment without losing attention to detail- A quick learner who takes ownership and wants to get it right- Works well with others—open to feedback, happy to collaborate, and ready to jump in where needed- Friendly, approachable, and focused on helping customers have a great experience**Education Requirements**- Bachelor’s degree or comparable experience**Type**- Full Time**Location**- Hermosillo, Sonora, Mexico
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Account Protection Representative
hace 2 semanas
Hermosillo, México Support Services Group México A tiempo completo**Support Services Group** is seeking enthusiastic, detail-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...
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Account Support Specialist
hace 1 semana
Hermosillo, México Streamline Vrs Llc A tiempo completo**About Inhabit** **About Streamline Vacation Rental Software** We are the industry leader in vacation rental software. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you’re interested in joining a team working to build...
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Account Support Specialist
hace 1 semana
Hermosillo, México Inhabit Iq A tiempo completo**About Inhabit****Job Description Summary**As an Account Support Specialist, you will play a critical role in the long-term success of our customers by providing thoughtful, timely, and accurate support for the Streamline Vacation Rental Software platform. You’ll serve as a go-to partner for clients who have completed onboarding, helping them resolve...
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Account Support
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Hermosillo, México Inhabit Iq A tiempo completo**Job Description Summary** We are looking for a Technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity. This is a...
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Fraud Protection
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Hermosillo, México Support Services Group A tiempo completo**Support Services Group** is seeking enthusiastic, detail-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...
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Fraud Protection
hace 10 horas
Hermosillo, México Support Services Group A tiempo completo**Support Services Group** is seeking enthusiastic, detail-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...
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Fraud Protection
hace 3 días
Hermosillo, Sonora, México Support Services Group A tiempo completoSupport Services Group is seeking enthusiastic, detail-oriented and analytical Account Protection Support Analyst to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...
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Account Manager
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Hermosillo, México Allegro Response Teleservices A tiempo completo**Account Manager****What We’re Looking For**:**Requirements**:- Experience in call center or customer service campaigns.- Knowledge of project management.- Strong coordination and goal-oriented skills.- Strong analytical and communication skills- Basic knowledge of customer service and sales processes- Detail-oriented, self-motivated, and team-focused-...
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Customer Service Representative
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Hermosillo, México Support Services Group A tiempo completoAre you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Mexico, 95% of leadership are hired from within. Working here, you’ll have a job that is both rewarding and engaging....
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Customer Service Representative
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Hermosillo, México Support Services Group A tiempo completoAre you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Mexico, 95% of leadership are hired from within. Working here, you’ll have a job that is both rewarding and engaging....
