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The Customer Experience Associate (CEA) role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Retention peers, the Customer Experience Associate role manages a multitude of work streams, transactions, and deliverables that are directly related to the “Voice of the Customers” impacts on the team's performance and metric attainment. The Customer Experience Associate has a strong working knowledge of all WorldStrides products, policies, workflows, and platforms to perform across these with a quantifiable bias toward quality, productivity, efficiency, and continuous improvement.
**Requirements**:
- Creates and maintains a high-quality work environment and is inspired to perform at their highest capabilities.
- Demonstrated working knowledge of all organization's products, services, procedures, platforms, and guidelines with the ability to effectively communicate with teammates, stakeholders, and customers.
- Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
- Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions
- Ability to multitask, switching between written and oral communication as needed
- Strong attention to detail, with a strong focus on the Customer Experience and how it can be improved
- Able to identify trends with customers, and can effectively communicate to Leadership
