Collections Team Lead
hace 1 semana
**Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes. - Builds effective and strong teams committed to delivering world class customer care and achieving organizational goals. - Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs. Create and foster a trusting and engaging work environment. - Ensure a culture of accountability, integrity and respect. - Identify and analyze escalated problems and provide guidance to team members for resolution. - Negotiate solutions and acts as a liaison with internal and external customers when necessary. - Monitor research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations. - Performs other job related duties as assigned. - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - Strong communication skills. Solid PC Skills. Ability to make sound business decisions. Strong performance management abilities. Solid leadership skills and ability to direct and motivate staff with integrity and ethics. Interpersonal skills and ability **Education**: - Bachelors degree**Job Family Group**: Operations - Collections Default - **Job Family**: Core Collections - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Collections Team Lead Metepec
hace 7 días
Metepec, México Citi A tiempo completoEl Líder del Equipo de Cobranzas es un puesto gerencial de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los esfuerzos de cobro en cuentas de clientes morosas en etapa...
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Collections Team Lead Metepec
hace 5 días
Metepec, México Citi A tiempo completoEl Líder del Equipo de Cobranzas es un puesto gerencial de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los esfuerzos de cobro en cuentas de clientes morosas en etapa...
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Banamex Collections Team Lead
hace 3 semanas
Metepec, México Citi A tiempo completo**Responsibilities**:- Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.- Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of...
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Collections Head
hace 3 semanas
Metepec, México Citi A tiempo completoThe Collections Senior Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Collections team.The overall objective of this role is to drive Collections Operations results in reducing delinquency and...
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Collections Specialist
hace 3 semanas
Metepec, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments.Most of the impact is related to quality of execution.Works with limited supervision.May service an expansive array of products/services.Demonstrates technical/administrative expertise.Applies specialized functional area skills and basic knowledge including underlying...
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Collections Specialist
hace 4 semanas
Metepec, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
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Banamex/ Collections Specialist
hace 2 semanas
Metepec, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
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Collections Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
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Collections Manager
hace 1 día
Metepec, México Citi A tiempo completoThe Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
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Collections Manager
hace 1 día
Metepec, México Citi A tiempo completoThe Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
