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Renewals Specialist
hace 3 semanas
**Position Summary**:
Main Responsibility Areas:
- Manage a renewals pipeline, ensuring that all contracts are renewed on time and at or above the existing contract value.
- Engage with customers well in advance of their renewal date to discuss contract terms, address any concerns, and highlight the value Motive Software Solutions has provided.
- Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between Motive and our customers
- Lead the global renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
- Negotiate renewal terms, pricing, and conditions with customers, ensuring a win-win outcome that retains the customer and drives additional value.
- Providing a consultative and proactive process to producing competitive renewal quotes.
- Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process.
- Work closely with Sales, Customer Success, and Product teams to ensure a cohesive approach to customer retention and growth.
- Track and report on renewal rates, reasons for non-renewal, and customer feedback to identify trends and areas for improvement.
- Maintaining and updating reporting systems used for research and providing accurate renewal forecasts.
- Act as a customer advocate within the company, ensuring that feedback is communicated to relevant teams to drive product and service enhancements.
- Identify and pursue opportunities to upsell additional products and services during the renewal process.
- Cultivating strong business relationships with the customer, Account Executives and other stakeholders.
- Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
- A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals.
- Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.
Key Skills & Competencies:
- Min 7 years experience working in a customer support, sales oriented or renewals environment
- 10 years experience in the telecommunications industry
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Ability to build and maintain strong customer relationships
- Excellent organizational and time management skills
- Proficiency in CRM software and Microsoft Office Suite
- Understanding of SaaS business models and customer retention strategies
Preferred Qualifications:
- A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals
- Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment
- Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
- Strong desire in establishing and maintaining strong relationships with client
- Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
- Proficiency in navigating larger deals and managing multiple stakeholders
- Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility
**Limitations and Disclaimer**
The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.
- MOTIVE gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. _
Pay: $50,000.00 - $57,500.00 per month
Work Location: Remote
