Bilingual Intake Phone Agent

hace 3 días

Las Glorias, México HRPV Mexico A tiempo completo

**Location**: Puerto Vallarta, Jalisco

**Job Type**: Full-Time | On-Site
**Salary**: $13,000-$16,000 MXN per month
**English Level**: Advanced

**About the Role**
We are looking for bilingual professionals who enjoy speaking with people and providing administrative support. As an Intake Phone Agent, you’ll be responsible for handling incoming calls from clients, gathering and documenting essential information, and ensuring each case is accurately processed in our system. This position offers stability, growth, and a supportive team environment.

**Responsibilities**
- Answer inbound calls from clients in English and Spanish with professionalism and empathy.
- Collect and record detailed client information accurately in our systems.
- Support administrative and intake related tasks.
- Follow established workflows and maintain confidentiality at all times.
- Communicate clearly and effectively with clients and team members.
- Strong communication skills in both English and Spanish (spoken and written).
- Empathetic, organized, and detail-oriented.
- Comfortable working in a fast paced or high volume environment.
- Able to follow processes and retain information quickly.
- Familiarity with U.S. based clients or professional standards is a plus.

**Experience & Requirements**
- Minimum 1 year of experience in bilingual customer service, intake, or call center roles.
- Comfortable multitasking on a computer.
- Experience with CRMs or data entry systems preferred.
- Previous administrative or legal intake experience is a plus.

**Required Documents**
- RFC
- Constancia de Situación Fiscal 2025
- CURP
- NSS
- Valid ID
- Proof of Address

If you’re looking for a long-term opportunity in a professional, structured, and bilingual environment, we’d love to hear from you.

Pay: $13,000.00 - $16,000.00 per month

Application Question(s):

- Are you available to start working full-time?
- Do you have C1 or C2 English skills?
- Do you have experience in customer service by phone?

Work Location: In person

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