Customer Quality Engineer
hace 2 semanas
**Resumen**
Job Summary: The Customer Quality Engineer (CQE) acts as the liaison between the company and its customers to ensure that products meet customer expectations and quality standards. This role is responsible for addressing customer complaints, ensuring timely resolution of quality issues, analyzing root causes, and driving continuous improvement to enhance customer satisfaction.
**Tareas y responsabilidades**
Key Responsibilities: Serve as the primary point of contact for customer quality concerns and complaints. Investigate customer issues using structured problem-solving tools (e.g., 8D, 5 Why, Fishbone Diagram). Coordinate cross-functional teams to resolve quality issues and implement corrective and preventive actions (CAPA). Lead root cause analysis and maintain documentation for all quality incidents. Prepare and submit quality reports, PPAPs, and other customer-required documentation. Monitor and analyze quality metrics, customer scorecards, and trends to drive improvement initiatives. Participate in audits and customer visits; ensure readiness and compliance with customer-specific requirements. Work closely with production, engineering, and supply chain to ensure product quality from start to finish. Drive continuous improvement through quality system enhancements and lean practices.
**Estudios / Formación**
Qualifications: Bachelor's degree in Engineering (Mechanical, Industrial, or related field) or equivalent experience. 3+ years of experience in a quality engineering role, preferably in a manufacturing environment. Knowledge of quality management systems (ISO 9001, IATF 16949, etc.). Strong knowledge of quality tools and methodologies (8D, FMEA, SPC, APQP, PPAP).
**Qué ofrecemos**
Job Reference: MEX00215
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