Sr. Associate Remittance Ops.

hace 7 días

Azcapotzalco, México AT&T A tiempo completo

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.

As a Sr. Associate Remittance Ops & Sys, you will:

- Active problem solving and timely resolution of account balance reconciliation
- Strong analytical/logical thinker
- Strong customer service skills
- Thorough research skills
- Complete all work accurately and efficiently
- Make good business decisions in order to minimize bad debt and churn
- Contact and/or assist internal and external customers to resolve payment and refund inquiries
- Maintain and generate reports from various systems and create spreadsheets, charts and graphs
- Maintain a working knowledge of all aspects of the GCP group
- Provide feedback to management regarding training needs
- Support other team members in the completion of their job duties as needed; collaborate with team members in resolving problems and attaining One Contact Resolution
- Participate in training to develop cross functionality within the department
- Prepare reports to document work and associated results
- Prepare month end journal entries
- Other duties/special projects as assigned
- Overtime required as necessary
- Minimum of 6 months Payment Investigation experience preferred
- Proficient in Microsoft Word, Excel and Outlook
- Ability to work independently and meet deadlines in a fast-paced, detail oriented environment
- Excellent interpersonal, time management, communication and organizational skills
- Demonstrated decision-making ability
- Demonstrated reliability, integrity and confidentiality
- Ability to operate a personal computer and various types of office equipment
- Associate degree in related discipline or equivalent experience preferred
- One or more years of relevant work experience
- Telecommunications Industry Knowledge
- Excellent interpersonal, verbal and written communication skills and attention to detail
- Strong working knowledge of computer systems/software and computerized billing

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