Supply Support Specialist

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:
We are looking for a customer-focused enthusiast who contributes securing availability in all country sales channels and with that supporting our overall vision of “creating a better everyday life for the many people”.

**Your assignment**
- Support the country and store commercial team with planning and execution of global and country activities by providing availability information, in-delivery planning and follow up on goals to ensure activity commitments are fulfilled.
- Safeguard availability through monitoring replenishment parameters for new products (NEWS), running range and discontinued (UTG) articles and support the selling units with coaching and education.
- Monitor shortages and coach the selling units with their working routines and support with order creation and, together with supply partners, improve the replenishment set up.
- Support all the selling units in your country with the build-up of needed stock prior to peak sales periods and the assessment of supply constraints in order to ensure full availability for customers.
- Ensure a timely and efficient replenishment for new or rebuilding stores within your country in co-operation with supply chain partners.
- Support the Retail Flow and Capacity Specialist in analysing the potential for changing optimal replenishment solutions for high-volume articles, including the execution of a smooth switch.
- Monitor the stock structure of selling units in your country and support the stores in maintaining a healthy level of stock structure (discontinued articles, overstock and concrete).
- Ensure that the competence level of store Sales and Supply Support Specialists is at the right level - by providing necessary trainings and coaching.
- Provide the timely and accurate supply and availability information from supply chain and provide availability analysis to support the stores in ensuring availability at the lowest possible cost.
- Coordinate with product and compliance specialist closely, understand the requirements of the regulated articles, and set the process/workflows to secure the products are sellable and available to customers.
- Work closely with sale leaders to ensure the accurate forecasting - operational forecast vs tactical forecast and actual sales.
- Live the IKEA values and nurture a strong and living IKEA culture that values the diversity of customers and co-workers and inspires extraordinary achievements in the department. Through your everyday work, you contribute to a people and planet positive business, social connection and environmental impact.

**Qualifications**:

- You have at least 4 years proven experience in a supply chain function.
- You have analytical capabilities and like working with big data and different IT systems.
- You are fluent in English both written and spoken.
- You have Retail and home furnishing experience and interest.
- You have the ability to make a difference by positively influencing the business directly as well as through good collaboration
- You are passionate about growing business and people together using the experience and skills in the best way.

Additional Information