Order Management Specialist

hace 4 días

Apodaca, México ABB A tiempo completo

**Order Management Specialist**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Responsible for accurately entering customer Purchase Orders (POs). Driving cross-functional issue resolution (order cleaning for both manual and electronic orders), using the required tooling, in a timely manner and within the SLAs.

**This position reports to**:
Customer Support Manager

**Your responsibilities**:

- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Tracks regular target performance and provides results to management.

**Your background**:

- 2 years of experience in the area
- Bachelor´s degree in Administration, Financial, Economics or similar
- Knowledge of SAP and Salesforce
- Customer focus
- English advanced level

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