Order Management Specialist

hace 2 días

Apodaca, México ABB A tiempo completo

**Order Management Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Sales Support Specialist - Customer Support is the first point of contact for customers and business partners. In this role and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.

**This position reports to**:
Customer Support Manager

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- Bachelor´s degree in administration, financial, economics or similar.
- Knowledge in SAP.
- 2+ years of experience.
- English Advanced Level.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.

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