Analista Help Desk

hace 5 días

Tijuana, México BAJA CALL CENTER A tiempo completo

Overview:
As the newest member of our Information Technology department, you will be responsible for the proper follow up and resolution of tickets submitted by our users. In a teamworking environment, you will be responsible for the proper functionality of software and hardware components from our operative and administrative staff.

**Responsibilities**:

- Receiving assignments through our Ticket System, which will document the following info
- Computer name/Agent location
- Problem being experienced
- Assistance required:

- Relocation of PC’s
- Software installation
- Computer/software configuration
- Receipt/delivery of computer equipment
- Working onsite at any of the Baja Call Center sites directly with agents, supervisors, admins, and other IT staff, in order to troubleshoot and resolve issues that are not able to be completed remotely
- Accurately keeping track of incoming and outgoing inventory
- Sharing newfound Information with IT Staff
- Reporting and troubleshooting campaign outages

**Requirements**:

- 1+ years of experience in Helpdesk at level 1 or level 2
- Experience with IT ticketing systems
- Experience in 200+ HC environment
- English level Intermediate (Verbal & Written)
- Technical or BA in Computer Science or related fields
- Desired experience with: Imaging software (Clonezilla, Symantec Ghost Server or similar). Endpoint management software (Manage Engine Desktop Central or similar). Endpoint Security software (BitDefender, McAfee or similar). Enterprise ticketing system (FreshDesk, Service Desk Plus or similar)

Tipo de puesto: Tiempo completo

Salario: $4,500.00 a la semana

Horario:

- Turno de 10 horas

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