Bilingual Customer Care Specialist

hace 7 días

Ladrón de Guevara, México HRPV Mexico A tiempo completo

Bilingual Customer Care Specialist - Phone Support (On-Site)

**Location**: Guadalajara, Jalisco

**Job Type**: Full-Time | On-Site
**Salary**: $12,000-$17,000 MXN per month
**English Level**: Advanced

We are seeking a bilingual professional with strong communication and organizational skills to join our Customer Care team. This role is ideal for individuals who enjoy supporting others, communicating clearly, and working in a respectful, structured environment.

**What You’ll Do**
- Handle inbound and outbound phone calls with professionalism
- Communicate clearly and confidently in English and Spanish
- Follow established processes and document information accurately
- Manage multiple tasks with strong attention to detail
- Maintain a courteous, service-focused attitude at all times

**What We’re Looking For**
- Clear, empathetic, and organized communicator
- Experience with U.S.based environments
- Ability to follow structured workflows
- Strong reading comprehension and ability to learn quickly
- 1+ year in bilingual customer service or call centers

**Requirements**:

- Updated resume
- CRM experience (preferred)
- Comfortable multitasking on a computer
- Administrative or back-office experience is a plus

**Mandatory Documents**
RFC
Constancia de Situación Fiscal 2025
CURP
NSS
Valid ID
Proof of Address

If you’re looking for long-term stability and professional growth, we want to hear from you.

Pay: $12,000.00 - $17,000.00 per month

Application Question(s):

- Are you available to start working full-time?

**Experience**:

- Phone Agent/Customer Service: 1 year (required)

**Language**:

- English fluently (required)

Work Location: In person

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