Bilingual Customer Care Specialist

hace 1 día

Ciudad de México Percepta International A tiempo completo

Bilingual Customer Care Specialist
MX-DF-Mexico DF

**Description**:
At Percepta, we bring first-class service across each market we support.

**What You’ll Be Doing**

**During a Typical Day, You’ll**
- Bring your passion and love for technology to know what’s going on with the latest technology products and help customers.
- Answer incoming communications from customers.
- Connect and resolve issues with customers using written and verbal communication.
- Get in contact with different people and departments to ensure correct follow up.
- Available to take inbound phone calls and follow up on outbound cases according to operations needs..

**What You Bring to the Role**
- High School diploma
- 1 year or more of technical support, troubleshooting or customer service experience
- Fluent in English and Spanish.
- Communication, problem solving, attention to detail, active listening, organization, writing and verbal skills, computer skills.
- Willing to work on site.

**What You Can Expect**
- $95 hourly
- Working day Monday to Friday
- Legal and additional benefits:

- 12 vacation days,
- Vacation bonus 25% 1st year, successive years 50%.
- Christmas bonus 15 days.
- Restaurant card after 90 days.
- Life insurance 24 months of salary.
- Bonus: as of the second year worked.
- Training programs.
- Employee reward program.
- On-site Gymnasium. Referral program
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
**Culture of Service** - to be treated like you are the customer from day one

**Teamwork **- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

**Respect **- a team that is accountable, dependable and gives you their full attention

**Proactive **- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

**Career** **Growth** - lots of learning opportunities for aspiring minds

**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun

**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

**Percepta is an Equal Opportunity Employer.**

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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