Tech Support

hace 6 días

Monterrey, México QUALFON A tiempo completo

The Tech Support agent, under general supervision of the Information Technology Supervisor, performs technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite as well as remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on moderately complex end user support. Confers with end users to determine types of hardware and software requirements and determines direction based on approved hardware and software. Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software.

**Tasks and Responsibilities**:
2. Provides support to all users on-site and remote workers

3. Provide Sr Management/Executive support

4. Mentors TI Technician, Computer End User staff

5. Works independently with mínimal supervision required

6. Install and configure Microsoft technologies based on Qualfon best practices

7. Troubleshoot Windows 10, for common software and hardware related problems.

8. Provide hot hands support for network and systems connectivity issues that include routers, switches,

circuits, servers, wireless and associated equipment

hardware

10. Monitor/document the highest level of security on all systems including virus protection, user

permissions for both local, and network and Internet access on all personal computers. Report any

discrepancies to management and work with other IT technical teams to remediate

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