Order Management Specialist

hace 1 semana

Apodaca, México ABB A tiempo completo

**Order Management Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Provides customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- Bachelor´s Degree in Finance, Accounting, Business or similar.
- 2 years of experience working in similar position.
- Knowledge of ERP (SAP) FICO Model and MS Office (Advanced Excel).
- Type of Experience: Manufacturing, Cost Accounting and Finance.
- Manage of Quality Core Tools and Customer Support Role.
- Green Belt or experience leading executing six sigma projects.
- Knowledge of Manufacturing, Quality, Electrical testing Process, Mechanical & Electrical Drawings.
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced level of English (90% Read, Write and Speak).

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