Desktop System Engineer

1 Opening
- Mexico City

**Role description**:
**Desktop System Engineer**

**Lead I - Software Engineering**

**Who We Are**:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

**You Are**:
UST is looking for a Desktop system Engineer who will maintain high customer satisfaction by representing IT courteously, professionally, and effectively.

**The opportunity**:

- Clearly document and effectively prioritize client requests into ServiceNow.
- Clearly identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes.
- Complete required project activities.
- Install software, desktop/laptops systems and peripherals.
- Update documentation as needed.
- Maintain and organize inventories.
- Manage and organize support information knowledge base.
- Follow standard operating procedures, policies & directions.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

**What you need**:

- 4+ years of technology/desktop support experience
- Fluent English Language skills both spoken and written
- Extensive knowledge of Windows desktop environment
- Knowledge of Windows Server environment administration (AD, Exchange)
- ServiceNow knowledge
- Proficient with Windows desktop environment (Win 11 & Microsoft Office)
- Excellent communication & organizational skills
- Strong telephone and customer service skills
- Strong analytical and problem-solving skills
- Availability to work overtime, as required
- Preferred:

- A+, Network & Microsoft Certified Desktop Support Technician
- Proficient with:

- Dell workstation hardware

**Benefits**

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

**What we believe**:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

**Humility**:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

**Humanity**:
Through business, we will better the lives of those less fortunate than ourselves.

**Integrity**:
We honor our commitments and act with responsibility in all our relationships.

**An Equal Opportunity Workplace, Free of Discrimination and Harassment**

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

**Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso**

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, ide