Desktop Engineer
hace 2 semanas
Position SummaryThis is a technology-focused position in Bain’s Global Desktop Engineering team, responsible for managing approximately 20,000 laptop and desktop computers across 60 office locations in 40 countries. The person in this role will be responsible for:- Maintaining existing on-prem and hybrid infrastructure for managing laptop, desktop, and virtual computers, including Microsoft Configuration Manager, Active Directory, Group Policy, Entra ID, Intune, and Jamf.- Monitoring the performance and stability of physical and virtual endpoints to ensure that customers have the best experience possible.- Assisting in the testing and deployment of software and the provisioning of Azure Virtual Desktops.- Assessing, prioritizing, and responding to ServiceNow tickets escalated to the Desktop Engineering team.- Communicating with and assisting local, regional, and global TSG teams to troubleshoot and resolve problems on Windows and Mac endpoints.**Essential Functions**Systems Administration and Maintenance (40%):- Help administer enterprise-wide Microsoft Configuration Management infrastructure and associated technologies.- Maintain Active Directory GPOs and Intune policies to manage endpoint configurations.- Monitor the health of Desktop Engineering systems and infrastructure, identify and report problems, investigate root causes, and propose possible solutions.Customer Support (40%):- Monitor the Help Desk ticketing system for tickets escalated to Desktop Engineering. Triage incoming tickets, resolve them if possible, or forward to the appropriate resource.- Provide level-2 troubleshooting support for local and regional TSG teams.Analytics and Reporting (20%):- Gather, analyze, and report endpoint performance and reliability metrics using tools such as Nexthink, Endpoint Analytics, and Intune.**Qualifications****Education**:Required:Preferred:- Certifications or coursework in Microsoft desktop management technologies, such as Windows 10 administration, SCCM/MECM, AD/AAD, Intune, etc.**Experience**:Required:- 2+ years' experience in information technology, with primary responsibility for Windows device deployment and management.- Hands-on experience supporting desktop management technologies such as SCCM, Intune, AD/AAD, and Group Policy.- Familiarity with the Windows environment, including architecture fundamentals, troubleshooting tools and techniques, installation, and configuration options.- Ability to read, debug, and modify PowerShell scripts to solve problems and automate processes.Preferred:- Experience with enterprise-class Mac management, including Jamf or comparable solutions.Knowledge, Skills, and AbilitiesRequired:- Effective verbal and written communication skills within and across TSG teams.- Proven customer service mindset; ensures customer issues are resolved promptly with clear, appropriate communications. Able to write coherent customer-facing knowledge-base articles.- Strong problem-solving competency; able to break down moderate issues into components and solve them logically.- Desire to work in a fast-paced and dynamic environment.
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Desktop System Engineer
hace 1 semana
City, México UST Global A tiempo completo1 Opening - Mexico City **Role description**: **Desktop System Engineer** **Lead I - Software Engineering** **Who We Are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and...
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IT Desktop Engineer
hace 2 semanas
Mexico City Tata Consultancy Services A tiempo completoIT Desktop Engineer – Vulnerability Remediation & Data Analysis Role: IT Desktop Engineer – Vulnerability Remediation & Data Analysis Location: Mexico Years of Experience: 3+ years Qualifications Bachelor’s degree in computer science, Information Technology, or a related field. 3+ years of experience in IT, with a focus on desktop engineering and...
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IT Desktop Engineer
hace 2 semanas
Mexico City Tata Consultancy Services A tiempo completoIT Desktop Engineer – Vulnerability Remediation & Data Analysis Role: IT Desktop Engineer – Vulnerability Remediation & Data Analysis Location: Mexico Years of Experience: 3+ years Qualifications Bachelor’s degree in computer science, Information Technology, or a related field. 3+ years of experience in IT, with a focus on desktop engineering and...
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Senior Software Engineer C++
hace 1 semana
Mexico City Kake A tiempo completoSenior Software Engineer C++ / Desktop UI (CUDA Context) We’re looking for a Senior Software Engineer to join our client, which builds high-performance immersive visualization software deployed in specialized, on-prem environments worldwide. The application is a C++ desktop system that includes CUDA-based components in its broader architecture. This role...
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Senior Software Engineer C++
hace 1 semana
Mexico City Kake A tiempo completoSenior Software Engineer C++ / Desktop UI (CUDA Context) We’re looking for a Senior Software Engineer to join our client, which builds high-performance immersive visualization software deployed in specialized, on-prem environments worldwide. The application is a C++ desktop system that includes CUDA-based components in its broader architecture. This role...
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Desktop IT Engineer
hace 2 semanas
Mexico City Tata Consultancy Services A tiempo completoA leading IT services and consulting firm is looking for an IT Desktop Engineer focusing on vulnerability remediation and data analysis. The ideal candidate should have a bachelor's degree in computer science or a related field and at least 3 years of relevant experience. Proficiency in Windows and macOS operating systems, along with endpoint management...
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Desktop QA Engineer: Automation
hace 2 semanas
Mexico City Delinea A tiempo completoA leading cybersecurity company in Mexico City is seeking a QA Automation Engineer. You will focus on validating the quality and security of Connection Manager through hands-on manual testing and automated coverage. The ideal candidate has over 3 years of experience in software quality assurance, particularly with desktop applications. You will collaborate...
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Desktop QA Automation Engineer — Windows/macOS Focus
hace 2 semanas
Mexico City Delinea A tiempo completoA technology security company in Mexico City is seeking a QA Automation Engineer responsible for validating the quality and reliability of their Connection Manager tool. The role requires hands-on manual testing and skills in automation, specifically for desktop applications on Windows and macOS. Ideal candidates should have over 3 years of experience in...
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QA Automation Engineer — Desktop Apps
hace 2 semanas
Mexico City jobr.pro A tiempo completoA leading cybersecurity company based in Mexico City is seeking a QA Automation Engineer. In this role, you'll be responsible for ensuring the quality and security of Connection Manager, a tool for secure remote connections. You will plan, design and execute automated and manual tests, working closely with engineering to define testing strategies. Strong...
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Desktop Support Engineer
hace 1 semana
Mexico City Cognizant A tiempo completoWe're hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
