Customer Success Leader

hace 1 día

Ciudad de México Codifin A tiempo completo

About the Company

We are a fast-growing SaaS company providing go-to-market solutions for sales and marketing teams. Our platform is used by hundreds of thousands of companies worldwide—from early-stage startups to global enterprises. Backed by over $250 million in funding and valued at more than $1.6 billion, our mission is to help revenue teams access verified B2B contact data and convert leads into customers through a unified platform.

Supported by top-tier investors and led by an experienced executive team, we are reshaping how sales and marketing professionals connect, engage, and close deals at scale.

The Role: Customer Advocate Representative

We’re seeking a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a strong ability to turn conversations into closed business. In this role, you’ll be instrumental in driving revenue and accelerating conversions through real-time live chat interactions.

This is an ideal opportunity for someone who is both a product expert and a consultative seller—someone who can quickly identify customer needs, propose strategic solutions, and influence purchasing decisions at every touchpoint.

Key Responsibilities
- Drive revenue through live chat by identifying buying signals, offering product insights, and turning interest into sales.
- Deliver a world-class customer experience by ensuring satisfaction and success at every interaction.
- Own the sales conversation from inbound inquiry to closed deal.
- Identify upsell and cross-sell opportunities aligned with the customer’s business goals.
- Meet or exceed chat-to-close targets, monthly revenue quotas, and other KPIs.
- Follow up on opportunities identified through customer support, feature requests, or product updates.
- Serve as the voice of the customer internally, working with Product and Sales to enhance the customer experience.

What We're Looking For
- 1-2 years of experience in a customer-facing role (support, sales, retail, etc.).
- Proven track record as a top performer in your current or previous roles.
- Highly organized and proactive, with the ability to manage multiple conversations simultaneously.
- Strong customer empathy with a focus on problem-solving and delivering value.
- Quick learner with a natural ability to understand new technologies and adapt to change.
- Results-oriented mindset with strong business acumen.

Why You'll Love Working With Us

We’re united by a shared mission: to help our users unlock their full revenue potential. That’s why we value extreme ownership, rapid execution, continuous learning, and cross-functional collaboration.

We invest in your growth by providing the tools, autonomy, and support you need to make a meaningful impact. We welcome bold ideas and encourage experimentation, giving you the freedom to innovate and drive measurable results.

If you’re looking for a place where your work truly matters, where you can challenge the status quo, and where your career can thrive—this is the place for you.

Pay: $30,000.00 - $35,000.00 per month

**Experience**:

- supervising a team: 1 year (preferred)
- B2B: 3 years (preferred)

**Language**:

- Inglés (required)

Work Location: In person

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