Customer Service Supervisor

hace 7 horas


Apodaca, México Parker Hannifin Corporation A tiempo completo

**Org Marketing Statement**

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Parker's focus on solving some of the world's greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.

**Position Summary**
- _Lead CSR team in priority setting, improvements, positive teamwork, accountability and work ethics as aligned with buisness objective_
- _
Supervise daily assignments and tasks of CS team, accounting for completed processes and accuracy with performance metric tracking/reporting._
- _
Works closely with Division Dept Managers & Supply Chain Management._

**Responsibilities**

Train, instruct, and assist CSR team with challenges of daily tasks.

Develop & mentor CSR team in growth and development opportunties through coaching

Resolve Customer Ecalations from CSR Team and create positive customer releationships while improving Customer Experience

**Qualifications**

**Qualifications**- Leadership experience motivating, developing and coaching others
- ** 3 years in experience Customer Service**
- ** 3 years in experience Leadership**
- Customer Service Experience with high profile customers
- Bachelor's in engineering trade or related
- Bilingual

**Language Tags



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