Sales Operation Agent

hace 2 semanas

Tijuana, México North American Production Sharing De México A tiempo completo

The functions of the SOA is to be a link between the customer and our sales team making sure the value of customer focus is always assured while working with sales and shipping teams to ensure delivery process in a time and efficient manor our clients. The agent must manage incoming orders in respect to customer agreements with respect to freight shipping and other policies.

**RESPONSIBILITIES**:

- Build sustainable relationships and trust with customers through open and interactive communication.
- Enter customer orders (solve/get answers to ambiguities) in the ERP.
- Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other internal departments to ensure timely resolutions.
- Manage customers inventory and make recommendations.
- Share pertinent information with customers: Prices list updates, Delivery Tracking, Credit reports, Open orders reports, RMA/RTS Status.
- Lead periodic key customers meetings to coordinate orders deliveries, quality cases, products transitions.
- Collaborate with customers to gather necessary information, as applicable, to support customer escalations.
- Report & collaborate with the sales account manager about Customer Trend.
- Analyse customer orders patterns and provide insights to the management.
- Communicate with customers to determine their forecast.
- Implement actions and strategies to win and engage customers.

**QUALIFICATIONS**:

- 1-2 Years experience with ERP & CRM Systems.
- MS Office suite - Specifically Excel Pivot tables
- 1-2 Years business to business experience in Customer Service and order management.
- Bachelor's degree.

Tipo de puesto: Tiempo completo

Sueldo: $1.00 - $2.00 al día

Beneficios:

- Seguro de gastos médicos mayores
- Servicio de comedor
- Vales de despensa

Tipo de jornada:

- Diurno
- Lunes a viernes

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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