2022-j15393 - Mac - Os, Jamf

hace 2 semanas


Guadalajara, México Vdart Inc A tiempo completo

Overview

**Job Title: MAC - OS, JAMF / Administrator**

**Location: Guadalajara, MX**

**Full Time**

**Required Skillset and Experience**:
**Apple JMAF support -administrator**

**(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.**

**(2.) To provide support for on call escalations orL3 level support and doing incident and problem management**

**(3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.**

**(4.) To adhere to quality standards, regulatory requirements and company policies**

**(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases**

**(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.



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