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2022-j15393 - Mac - Os, Jamf

hace 1 mes

Guadalajara, México Vdart Inc A tiempo completo

Overview**Job Title: MAC - OS, JAMF / Administrator****Location: Guadalajara, MX****Full Time****Required Skillset and Experience**:**Apple JMAF support -administrator****(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.****(2.) To provide support for on call escalations orL3 level support and doing incident and problem management****(3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.****(4.) To adhere to quality standards, regulatory requirements and company policies****(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases****(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.