Data Services Associate

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- Responsible for reviewing and onboarding submissions through from start to finish and appropriately documenting feedback and outreach.
- Responsible for reviewing onboarding escalations through from start to finish and appropriately documenting feedback and outreach.
- Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace.
- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
- Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service.
- Manage updated sales records and opportunity status in Salesforce.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr.
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.

YOU HAVE
- Bachelor's / College Degree in any field you’re passionate about
- At least 1+ years of full-time sales, operations, account management, customer success, or related experience.
- Experience executing workflows in a customer-facing role.
- Previous experience in a related field is a plus.
- Basic knowledge of Salesforce is a plus.
- Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack.
- Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams.
- Strong knowledge to recall and coherently summarize complex issues and situations.
- Motivation, drive, and a self-starting attitude.
- Experience working with a fast-growing start-up.
- Ability to understand customer needs and meet those needs with product knowledge.
- Good time management with strong organizational skills.
- Extroverted personality.
- Interest in graphic design or photography is a plus.

**Benefits**
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs

**WHAT YOU’LL LIKE ABOUT US**:

- Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.