Help Desk Analyst

hace 11 horas

Querétaro Qro, México Ria A tiempo completo

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.

We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents, helping them to solve the different questions and problems they may have.
Embraces our values; always humble, always open, always driven, and always transparent. To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service. The key skills required for the position are excellent phone etiquette, data entry, and attention to detail. The soft skills you will need are a positive attitude, being a team player, and patient with our clients.

**Responsibilities**
- Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System.
- Receive incoming calls/chats and make outgoing calls providing excellent customer servicerelated to web support assistance.
- Creating usernames and passwords for the authorized agents, correspondents and corporate stores working via internet.
- Assigning authorized permissions.
- PC approval and registration.
- Web Site training.
- Remote connection assistance.
- Reporting errors in the web page web support. Review the computer to ensure requirements verification.

**Qualifications**
- Work experience in IT background or IT interest would be a plus
- High knowledge of the Office Pack
- Excellent communications skills (both oral and written)

Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job ID 300000176326399

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