IT Service Owner L3 Production Support Lead

hace 1 día

Toluca, México HSBC A tiempo completo

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role **IT Service Owner L3 Production Support Lead**

**Role Purpose**:
This is a key production support role for IT to maintain our critical Fraud systems. ITSO (IT Service Owner) is responsible for responding effectively for disaster recovery (DRE) plans, dates and coordination with US Vendors. Acting as a communication point and L3 engineer with local team and US Vendors

**Main Activities**
- Coordination of Disaster Recovery (DRE) plans - Works with vendors/HSBC technical resources (network team, developers)/business teams to develop a plan to align with scheduled Disaster Recovery dates. Also provide support during HSBC and Vendor DREs
- Supporting annual network certificate renewal activities by coordinating between vendor, network and business teams for scheduled events
- Maintain our critical Fraud systems. ITSO is responsible for maintaining all governance aspects of internal HSBC repositories (EIM), policies (ITSA/NFR) disaster recovery (DRE)
- Role location is in Mexico, but team is geographically dispersed with other team members in India, UK and US, and regional teams located in Hong Kong and Mexico
Requirements**Mandatory**
- 5+ years of support experience mainly as L2 or L3 preferably
- 3+ years of experience managing Vendors and Third Parties on Production Support, preferably if these vendors are outside of Mexico
- 2+ years of Java / UNIX software development experience
- Experience as a full stack engineer with ability to leverage Micro-services architecture and define new re-usable micro components using latest programming technologies and Java.

**Desired**
- Knowledge of tools such and Jira, Confluence, Visio a plus
- Consulting experience, communication to clients, business partners, and management a plus
- Experience with presentations, facilitation of meetings, etc. a plus
- Ability to work under pressure.
- ** Competencies**:

- Team player
- Project and Team Leader
- Effective Communication
- Stakeholder Management
- Under Pressure worker

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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