Senior Production Support Analyst

**Senior Production Support Analyst****Role Purpose. **Provides technical leadership and ongoing support for complex technologies, special and major projects. Possess extensive and specialized technical knowledge as the business area may require, which include platform support in conjunction with business analysis, and systems integration for business systems. Coordinate individually or provides team leadership as required in projects to support technical and business strategies.Provides daily global production service quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Directs the teams’ involvement in system recoveries following major system or software related failures in addition to supporting pod driven initiatives. Have the responsibility for implementation of standard processes across IT systems and teams. Providing 24/7 support 365 in conjunction with follow the sun business requirement**Main activities**:- Provide technical leadership and consultation in addition to computer program and system development as well as technical support for highly complex, critical programs and systems. Implement strategies to address automation, productivity and infrastructure problems and issues. Plan and coordinate tests and identifies preventative opportunities. Maintain expert knowledge in specialized systems or in multiple systems.- Provide technical leadership and consultation to project team members as directed by the project manager of high complexity deliveries. Initiates and conducts feasibility studies of new and modified operational procedures. For large systems, prepares cost/benefit analyses, functional and detail specifications. Provide direct guidance in planning, designing, programming, documentation and implementation of the systems. Perform reviews of new and existing systems to ensure operational integrity and accomplishment of stated objectives. Designs, codes, tests, debugs and documents programs. Analyse vendor solutions and coordinates technology, productivity and performance initiatives. Coordinate activities of assigned personnel and projects. Control project risks and impact on business and strategic plans. May manage multiple projects simultaneously.- Ensure industry best practice global production support for all systems is achieved.- Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.- Participate in Major Incident Reviews and Service Improvement Programs as required.- Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.- For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.**Requirements**:**Requirements**:- Proven experience in the computer science or related field with a minimum of 5 years desired progressive practise.- Linux server administration with exposure to shell scripting (Bash/Korn/Ash)- Oracle SQL Database 11g and above- Python scripting- Microsoft SQL Server 2012 and above- Scheduling tools such as Control M- Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring tools)- Agile Tool Sets - Continuous Integration/Delivery- API based technologies- Proficient in IT service recovery and quality management disciplines- ITIL Certification will be considered a plus;HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.