Customer Care Associate

hace 2 semanas

Ciudad de México EcoVadis A tiempo completo

**Company Description** Work smart, have fun and make an impact**

**EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

**Learn more about our team and culture** on EcoVadis careers page.

At EcoVadis, we're seeking a **Customer Care Associate** to join our team in Mexico. You'll be a fundamental pillar in our customer interactions, ensuring their questions and needs are addressed with the highest quality. If you have a strategic vision for service and are motivated to be the voice of a company with a global mission, this is your opportunity
**What will you do in this role?**
You'll be the primary point of contact for our customers, a **trusted advisor** who goes beyond traditional support. Your responsibilities will include:

- ** Conducting thorough online research** to verify and validate company registration information, including legal entity, business activity, and scope of operations.
- ** Updating our supplier database** with accurate information for companies of various sizes, industries, and global locations, using national company registers and online databases.
- ** Actively contributing to the continuous improvement** of our qualification processes.
- ** Participating in collaborative initiatives** with other teams, such as Supplier Engagement, supporting news research and direct communication.

**Qualifications**
We're looking for a person with a proactive attitude and a genuine desire to learn and grow. If you're a customer experience professional eager to make your mark, these qualities are key:

- Bachelor's Degree completed.
- Excellent verbal and written communication, interpersonal, and active listening skills.
- Ability to establish strong connections and a great ease in relating to others.
- Fluency in English is a must. Proficiency in Portuguese will be a significant asset.
- At least 1 year of experience in customer service or support roles, preferably with international exposure and in customer experience teams or service-related roles.
- Ability to multitask and prioritize effectively based on business and customer needs.
- Advanced proficiency in Microsoft Office tools (Excel, Word) and other desktop tools.
- Experience with Salesforce and/or Zendesk is a plus.
- Total customer and quality-oriented attitude in all your interactions.

**Additional Information**
- ** Full-time position (After probation period)**:
**In return for your expertise, we offer**:

- Work from home allowances (one-off IT and Home equipment)
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Annual performance bonus
- Remote work from abroad policy
- Internet and electricity bill allowance
- Health care and life insurance after specified seniority
- Hybrid work organization
- Additional day for community service when volunteering
- Career Growth Management

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