Customer Care Associate

Omron Automation Americas is seeking an energetic and focused French Speaking Customer Care Associate (CAS) for our Guadalajara location to join our best-in-class Customer Care team.

Under the general supervision of a Customer Care Supervisor, the CAS assists Direct Customers and Channel Partners by performing the duties listed below. The CAS is expected to work with minimal supervision, within established procedures and guidelines. Unusual circumstances or decisions requiring approvals beyond the assigned authority will be referred to management.

RESPONSIBILITIES

- Effectively resolve Customer Care inquiries from start to closure in a considerate, accurate, and timely manner according to documented processes and procedures.
- Communicate confidently with customers (internal and external) using the assigned communication channels.
- Answer customer questions on price and availability (standard pricing or previously approved special pricing).
- Receive customer orders and order changes via e-mail, Electronic Data Interchange (EDI), and enter them into the JD Edwards (JDE) database.
- Provide information on stock availability, factory lead times, and tracking.
- Redirect questions regarding product applications or specifications to Inside Sales, Product Support, or Product Marketing as appropriate.
- Coordinate frequently with our 3PL warehouses and Operations team.
- Collaborate with Sales Territory Managers, Area Sales Managers, Inside Sales Representatives, Supply Chain, and other Omron personnel as needed to manage customer orders.
- Contribute to team and company success by sharing knowledge through mentorship, collaboration, and documentation.
- Identify trends in customer inquiries and recommend policy or process improvements to enhance customer service and meet performance standards.
- Enter data across various platforms.
- Meet performance and quality standards based on established departmental metrics, including turnaround times.
- Support special projects as assigned.

EDUCATION AND EXPERIENCE

- Education: High school diploma or equivalent required.
- Experience: Minimum of 1 year of experience in Customer Service or a similar role involving direct customer interaction (B2B preferred). Background in manufacturing or distribution is a plus.
- Technical Skills: Basic proficiency in MS Outlook, Teams, Word, and Excel. Familiarity with JD Edwards (JDE) is preferred.
- Language: English/Spanish and French required

COMPETENCIES

- Communication: Strong verbal and written English and French skills; excellent interpersonal skills; ability to convey information clearly and concisely.
- Adaptability: Ability to remain effective during major changes and adjust by exploring new approaches and collaborating with others.
- Decision Making: Skilled in analyzing problems and opportunities, generating alternatives, and making timely decisions.
- Time & Work Management: Effectively manage time and resources to ensure efficiency.
- Influence & Collaboration: Use persuasion and collaboration to gain acceptance of ideas and drive results.
- Trust & Integrity: Act with integrity, respect others, and follow through on commitments.
- Innovation: Seek novel solutions that add measurable value for customers and colleagues.

WHY OMRON?

Live the experience and shape the future with us.

Don’t meet every single requirement? Research shows that candidates are less likely to apply unless they meet all qualifications. At Omron, we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you may be the right fit for this or another role.

EQUAL OPPORTUNITY

Omron is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, compensation, and training.