Customer Success Manager

hace 2 semanas

Ciudad de México People Data Group A tiempo completo

**Location**: Mexico City (Hybrid)

**Industries**:B2B SaaS Platform, Fintech

**Compensation Details**

**Salary**: $85,000.00 MXN monthly

**Variable Pay**:
Equity Package

**Other Benefits**:
Health insurance
Flexible vacation
Learning stipend

**Key Challenges**
- Own account management: align with merchants, deliver performance report, drive upsell and referrals
- Define and manage NRR, retention, and expansion metrics

**Role Summary**

Customer Success Manager to drive adoption, retention, and growth with merchants and buyers. Own post-launch engagement, ensuring activation, increased usage, and measurable value, while collaborating closely with Growth, Ops, and Risk teams.

**Must-Have Requirements**

These qualifications are required to be considered for this position.
- 5-7+ years in customer success, account management, or growth roles at a B2B fintech or SaaS company
- Experience leading teams across activation and account management.
- Experience driving adoption, retention, and net revenue growth.
- Fluent in Spanish and English (advanced)

**Main Responsibilities**
- Lead adoption and activation: onboard new users, drive engagement, increase repeat usage.
- Act as primary point of contact for merchants, collaborating with Ops and Risk.
- Build playbooks and processes for scalable customer success.
- Hire and develop a team across adoption and account management.

** IMPORTANTE **

Antes de aplicar a la posición publicada, te invitamos a actualizar tu CV y asegurarte de que la información esté completa y actualizada con los requisitos de esta vacante. Esto es fundamental para que tu perfil sea leído y analizado correctamente por nuestro sistema ATS (Applicant Tracking System).

Te recomendamos:

- Verificar que tus datos personales y de contacto estén correctos.
- Incluir tu experiência laboral más reciente y logros relevantes.
- Detallar los requisitos de esta vacante.

Tipo de puesto: Tiempo completo

Sueldo: $85,000.00 al mes

Pregunta(s) de postulación:

- Correo electrónico
- Número de celular
- URL Linkedin
- Para que el ATS lea adecuadamente tu CV, debe contener TODAS las palabras clave de esta vacante. ¿Tu CV ya está actualizado para esta posición?

Experiência:

- Customer success, account management, B2B fintech or SaaS: 5 años (Obligatorio)
- Leading teams across activation and account management: 5 años (Obligatorio)
- Driving adoption, retention, and net revenue growth: 5 años (Obligatorio)
- industries: B2B SaaS Platform, Fintech: 5 años (Obligatorio)

Idioma:

- Fluent in Spanish and English (advanced) (Obligatorio)

Lugar de trabajo: Empleo presencial

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