Technical Support Specialist

hace 2 semanas

El Salto, México INNIO A tiempo completo

**The INNIO Advantage**:
By combining a rich legacy in the power and gas compression space with pioneering technology, **INNIO** brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
Do you want to make a difference with your work? Take your career to the next level and join our team now in **Mexico, Guadalajara **

**Role**:
We are seeking a **Technical Support Specialist** to be part of the regional Technical Support Team located in Latin America, specifically in **Mexico-Guadalajara.**

You will provide first class support in all technical aspects for our customers, providing ongoing networking with them.

The role also includes fostering customer networks by regular Service events with stakeholders across the whole community with data analysis via remote monitoring systems and full issue resolution responsibility during trouble shooting and hands on engine maintenance.

Performing mechanical and/or electrical hands-on field service work and trainings on Jenbacher Gas Engines in range from 0.25 to 9.5 MW operating on natural gas or a variety of other gases (e.g., biogas, landfill gas, coal mine gas, sewage gas, hydrogen, combustible industrial waste gases).

**Primary Responsibilities**:

- Setting up and driving customer focused issue from first contact to case solved, including briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process. Helping to improve customer satisfaction.
- Establish & grow a common culture of the whole Service team, emphasizing the use of global tools, processes, approaches, a responsive mindset & communication
- Drive any open items to conclusion within the identified timeline.
- Develop and deliver mechanical and control system hands-on and classroom training courses for customers, channel partners and INNIO employees in the assigned regions.
- Performing mechanical and/or electrical hands-on field service work on Jenbacher Gas Engines, including but not limited to commissioning, troubleshooting, periodic maintenance, and minor overhaul. The same applies to the supplied generators and substations in the low - and medium
- voltage range, the gas supply -, control - and monitoring devices (PLC controllers).

**Qualification Requirements**:

- Strong customer service mindset and excellent skills to communicate, drive, support, empower and inspire the Service teams and Customers
- +8 years experience in a technical role or extensive years of experience with issue resolution and hands-on in the field
- Possess a technical attitude, complemented by strong business acumen
- Willingness to travel mainly Latin America
- Fluent in English written and verbal next to Spanish
- A team player with a multi-cultural working mindset
- Able to work efficiently without direct supervision.

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