Technical Support Engineer

hace 8 horas

Naucalpan, México Virtualent A tiempo completo

Description

**Technical Support Engineer - PEGA Development**:
**Virtualent**:
Are you a tech-savvy problem solver looking for a new opportunity? Look no further, Virtualent is seeking a talented Technical Support Engineer with expertise in PEGA development to join our team

**About Us**:
As a leading staffing company, Virtualent is dedicated to connecting top talent with innovative companies. We pride ourselves on fostering a collaborative and inclusive work environment where our employees can thrive and grow.
- Working closely with Agile teams to troubleshoot and resolve technical issues
- Monitoring database performance and SQL tuning
- Supporting Teradata BTEQ batch jobs
- Managing File Listeners or Error Queues for API communication failure

If you have a passion for technology and a knack for problem-solving, we want to hear from you

**Key Requirements**:

- 5 years of experience in PEGA development
- Proficiency in Apache Tomcat app/web server
- Experience providing On-call Support
- Strong understanding of REST services and Oracle/SQL
- Ability to work effectively in Agile teams
- Knowledge of monitoring database performance and SQL tuning
- Familiarity with Teradata BTEQ batch jobs
- Experience managing File Listeners or Error Queues for API communication failure
- Excellent communication skills in English

**Benefits**:
Working at Virtualent comes with a range of benefits, including competitive salary, and opportunities for career growth and development. We also offer a supportive work environment.

**How to Apply**:
If you're ready to take the next step in your career as a Technical Support Engineer with Virtualent, please submit your resume. We can't wait to hear from you

**Requirements**:

- Preferred 5 years of Pega development, Apache tomcat app/web server and support experience Ability to provide On-call Support for customer issues.
- Perform triage on issues and identify root cause, provide solution Responsible for Daily health Checks and keep the development Agile teams updated on planned activities.

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