IT Help Desk Specialist

hace 2 semanas

Ciudad de México EarnIn A tiempo completo

**About EarnIn**:
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We're fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We're growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

***:
**WHAT YOU'LL DO**

In this role, you will provide comprehensive IT support to internal and external teams. You will take full ownership of IT processes from initiation to completion, continuously identifying opportunities for improvement. This includes assisting stakeholders with mobile device management and implementing robust security measures to safeguard company data and systems. You will also closely collaborate with the U.S.based IT team to support global operations, shared objectives, and goals.

Strong communication and collaboration skills are essential, as is the ability to work effectively in a team environment. Proven experience in project management is required to lead complex initiatives and deliver high-quality outcomes. The role also demands strong troubleshooting skills and the ability to resolve technical issues quickly and efficiently.

**WHAT WE'RE LOOKING FOR**:

- 3+ years of experience in IT support, sysadmin, and device management roles, with deep expertise in macOS and Windows ecosystems.
- Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions
- Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution
- Proficient in managing devices with MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, including deployment automation, patching, and enforcing security/compliance policies
- Skilled in SaaS and identity management tools such as Okta and Google Workspace; experienced with SSO, MFA, lifecycle scripting, and integrating systems like Slack, GitHub, Zoom, Jira, as well as endpoint security solutions.
- Familiarity with Jira project management and service desk platform
- Experienced with internal and external user onboarding and offboarding, including account creation/deletion, access provisioning/deprovisioning, and laptop provisioning/deprovisioning.
- Strong attention to detail in ensuring all work is completed on time and aligns with the company's security and compliance requirements
- Ability to train users on helpdesk processes, including IT and security policies and practices
- Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills
- Strong appreciation for the importance of documentation in maintaining reliable and repeatable processes
- Self-starter who can work independently while consistently producing high-quality results
- Basic to intermediate scripting skills in Bash, PowerShell, or Python

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