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Customer Service Agent

hace 2 semanas

Mérida, México BACK OFFICE DE CHIHUAHUA A tiempo completo

**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Jardines De Vista Alegre Ii - Mérida, Yucatán**:
¿Hablas Inglés Avanzado, tienes experiência en Customer Service y en administración?

Join our fast-growing team in Mérida and bring your skills to the next level

Horario: 3 PM - 11 PM

Los días laborales serán rotativos con dos días de descanso por semana.

This role includes a combination of handling incoming calls and performing

between both responsibilities while maintaining a consistent and compassionate

tone

This role combines front-facing client interactions with essential back-office tasks.

**Key Responsibilities**:

- Accurately process and input attorney and client intake information into the case management system.
- Prepare and send all necessary correspondence related to new cases to
- the attorney on call.
- Set up accident reports and insurance claims using digital platforms
- whenever possible.
- Open and process contracts and accident reports.
- Order medical bills and records for cases approved by attorneys.
- Perform administrative duties that require a high level of attention to detail.
- Handle inbound calls from prospective and existing clients.
- Repeat and confirm key information with clients to ensure clarity and accuracy.

**Qualifications**:

- 1-2 years of experience in client-facing roles such as Customer Service
- Representative or Intake Specialist (not necessarily in the legal field).
- Strong organizational and administrative skills.
- Ability to work independently and maintain a high level of accuracy.
- Proficient with digital documentation and online systems.
- Excellent verbal and written communication skills.
- Experience with Litify is a plus.
- Minimal accent is a must due to the nature of phone-based interactions.

**Soft Skills**:

- Empathetic and kind communicator.
- Attentive to details and sensitive in how information is conveyed.
- Respectful and patient with clients, especially when handling emotional or
- stressful situations.
- Quick learner with a strong sense of accountability.
- Independent and proactive worker.
- Warm, clear, and professional phone presence.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Recursos humanos

**Industria**:
Recursos Humanos

**Habilidades**:

- Intake
- Customer Service
- Inglés Avanzado.