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**Customer Service Head**
Location: Merida, Yucatan. Mexico
Job Objective:
Develop and maintain strong relationships with Customer Service Analysts and Area Coordinators in Mexico and the United States. Ensure proper administration of orders to guarantee they are processed accurately and on time. Assist analysts in resolving operational issues and coordinate initiatives for continuous improvement within the department.
Key Responsibilities:
- Process and enter orders accurately and on time, with a strong focus on customer service, actively managing orders, resolving complex issues, and following up on customer complaints or requests.
- Develop in-depth knowledge of the products and their features.
- Promote collaboration and effectiveness within the customer service team.
- Participate in continuous improvement projects and departmental training programs.
- Monitor daily production metrics, errors, and replacements.
- Supervise Customer Service Analysts’ activities by reviewing their queues and ensuring timely and accurate order processing.
- Prepare and submit performance evaluations of analysts to the Customer Service Coordinator for review and approval.
- Collaborate with the Training Coordination team to organize and implement cross-training programs aimed at continuous improvement.
- Analyze and suggest work organization methods to ensure efficiency and quality objectives are met, promptly communicating issues to Coordinators and Management that could hinder proper business line operations or delay order processing.
**Requirements**:
- Education: Incomplete or completed degree in Economics, Administrative areas, or related Engineering (preferred).
- Experience: Minimum of 3 years in customer service-related roles (preferred).
- Languages: Advanced English (mandatory).
Technical Skills:
- Advanced proficiency in Microsoft Office Suite.
Competencies:
- Strong organizational and attention-to-detail skills.
- Problem-solving and decision-making abilities.
- Teamwork and leadership.
- Customer service and results-oriented.
- Effective communication skills.
Pay: From $1.00 per month
Application Question(s):
- Can you share your salary expectations for this role?
- What is your current employment status?
- Can you share your location and if it affects your ability to commute or relocate for this position?
**Language**:
- Inglés (required)
Work Location: In person
