Customer Service

hace 1 semana


Mérida, México IMILE DELIVERY A tiempo completo

Buscamos a un(a) **Customer Service** apasionado(a) por la atención al cliente, con experiência en el giro logístico y de paquetería. Será responsable de brindar soluciones efectivas a incidencias, dar seguimiento puntual a los procesos de entrega y mantener una comunicación clara con los clientes y con los HUBs operativos.El objetivo principal es asegurar una experiência positiva para el cliente y garantizar que los procesos de cobro y entrega se lleven a cabo de manera eficiente.**Responsabilidades principales**:- Atención y resolución de incidencias relacionadas con envíos y entregas de paquetería.- Creación, gestión y seguimiento de tickets de servicio.- Comunicación constante con HUBs para dar seguimiento a paquetes, entregas y cobros.- Elaboración de reportes de incidencias y estatus de envíos en Excel.- Monitoreo de procesos de cobro relacionados con los envíos.- Asegurar altos estándares de satisfacción del cliente a través de una atención proactiva y empática.- Coordinar con áreas internas (operaciones, finanzas, ventas) para garantizar el cumplimiento de SLA’s.**Requisitos**:- Experiência mínima de **en Customer Service** (Atención a Clientes) dentro del giro logístico, transporte o paquetería.- Manejo de **Excel intermedio** (tablas dinámicas, filtros, fórmulas básicas/intermedias).- Habilidades de comunicación oral y escrita.- Capacidad de análisis y resolución de problemas.- Organización y atención al detalle.**Ofrecemos**:- Sueldo competitivo.- Prestaciones de ley y superiores.- Oportunidad de crecimiento dentro del área de logística.- Excelente ambiente laboral.



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