Order Validation Analyst

hace 7 días

Monterrey, México ABB A tiempo completo

**Order Validation Analyst**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

**This position reports to**:
Customer Support Manager

**Your responsibilities**:

- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Tracks regular target performance and provides results to management

**Your background**:

- 1 year of experience
- A bachelor’s degree in Business Administration, Commercial or related
- Sound knowledge of Microsoft Office
- Desirable use of SAP
- Collaborative, positive attitude, responsible
- Advanced English Level

**More about us**:

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