Customer Service and Inside Sales Representative

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Customer Service and Inside Sales Representative is the primary inside point of contact between the sales team, our distributors and customers. Responsible for administering sales orders, return goods, credits, and act as first point of contact for technical inquiries. This position will help drive revenue growth by managing incoming sales inquiries, identifying new opportunities, and converting prospects into satisfied customers. You will nurture leads, deliver exceptional customer service, and help showcase the value of our products and services. Reporting to the Director, LATAM, this role offers an opportunity to contribute to the success of the sales team while growing your skills in a supportive, results-driven environment.

PRINICIPAL RESPONSIBILITIES AND DUTIES:

- First point of customer contact for inquires relating to pricing, product information, deliveries, product availability and shipping information.
- Provide accurate information about products, services, order status, RGA’s credits etc.
- Manages order through delivery process with all department stakeholders.
- Act as a liaison between customers’ and Watt’s manufacturing/shipping departments to ensure pending orders ship out on time.
- Engage with prospective customers to understand their needs, provide detailed product/service information, and address any questions or concerns.
- Utilize consultative selling techniques to convert leads into sales, identifying opportunities to upsell or cross-sell additional offerings.
- Maintain an in-depth understanding of the company's products/services, including features, benefits, and competitive advantages, to effectively communicate with customers.
- Accurately log customer interactions, sales activities, and follow-ups in the CRM system.
- Manage leads with sales team through the sales pipeline, ensuring timely follow-up and conversion.
- Collaborate with marketing and customer service teams to deliver a seamless and consistent customer experience.
- Meet or exceed individual sales targets and contribute to overall team goals. Monitor and report on key performance indicators (KPIs) related to sales activities.
- Provide post-sale follow-up to ensure customer satisfaction, addressing any issues or concerns promptly.

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

- Bachelor’s degree in Business, Marketing, or a related field preferred, but not required.
- 2+ years in a customer service or inside sales role, Experience in a similar industry is a plus.
- Bilingual: English / Spanish
- Proven ability to manage customer interactions and convert inquiries into sales.
- Strong understanding of product/service features and benefits.
- Consistent history of meeting or exceeding sales targets and performance metrics.
- Proficiency with Microsoft Office, CRM systems, etc and ability to maintain accurate records.
- Excellent written and verbal communication skills

EMPLOYEE CORE COMPETENCIES:
1. Collaborate Across Workgroups

2. Communicate Effectively
3. Deliver High Quality Work
4. Drive for Results
5. Focus on the Customer
6. Initiate Positive Change

MANAGEMENT/SUPERVISON:
None
- PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- WORK ENVIRONMENT:
Work in office environmentMay occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here:
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of