Banamex / Issue Management Officer Gcb Cluster (C12)

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

**Responsibilities**:

- Help execute control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
- Assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting.
- Help identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
- Execute MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
- Assist to develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
- Monitor key performance indicators (KPIs)
- Help provide recommendations to enhances or improve the MCA.
- Support the MCA tracking and reporting inventory
- Continue to help drive MCA best practices, transformation, and execution consistency across business/functions.

**Qualifications**:

- Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Ability to identify, measure, and manage key risks and controls.
- Strong knowledge in the development and execution for controls. - Proven experience in control related functions in the financial industry.
- Proven experience in implementing sustainable solutions and improving processes.
- Understanding of compliance laws, rules, regulations, and best practices.
- Understanding of Citi’s Policies, Standards, and Procedures.
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
- Strong problem-solving and decision-making skills.
- Ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

**Education**:
Bachelor's/University degree or equivalent experience

Descripción de puesto adicional

**The Issue Management GCB Cluster area is part of the Issue Management Organization in Mexico and reports to the In-Business Control Officer GCB Cluster (IBCO) and has a close and continue interaction with In-Business Control Officer for Legacy Franchise (IBCO LF) and Governance and Control Office (OGC). This area is fully dedicated to GCB issues management, and the primary purpose of this role is to facilitate communication and coordination between his/her managed business(es) and the rest of the organization (including 1st, 2nd & 3rd Lines of defense and different cross and support business areas), acting as a primary support contact for issues management related matters. The incorporation of this role within the organization is an enabler for improvement, maturity, and sustainability of the issues management practice in Mexico.**

**Responsibilities**:
**The Issue Management Senior Manager accomplishes results through the management of professional teams and departments.**:

- ** Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.**:

- ** Requires basic commercial awareness.**:

- ** Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.**:

- ** Has responsibility for volume, quality, timeliness, and delivery of end results of an area.**:

- ** Full management responsibility of a team, which may include management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.**:

- ** Utilizes Issue Management processes and project management methodology (Policy, Standard and Procedure) from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls. Keeps abreast of the organization’s operational processes and best practices for business strategy.**:

- ** Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business. Facilitates and ensures Issue Management Quality Standards are met for issues documented.**:

- ** Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that eff