Bilingual Customer Service Representative

hace 3 días


Ensenada, México Fortune Fashions Baja A tiempo completo

**Job Title**: Customer Service Representative

**Reports to**:Director of Consumer, Operations Manager

**Dept Name**:Operations

**Position Summary**

**Essential Duties and Responsibilities**
- Interact and engage with potential customers via online chat
- Manage all aspects of customers order: from order placement to tracking through to fulfillment to ensure complete customer satisfaction
- best resolution/action for customers
- Accurate knowledge of order tracking and shipping methods
- Assist in maintaining customer & inventory databases
- Assist in developing and improving processes/procedures
- Process customer returns, exchanges & refunds that are received on a daily basis.
- Assist with quality checking orders in production as required.
- Support and assist management with any and all tasks assigned.

**Minimum Qualifications**
- Strong verbal and written communication skills
- Passionate about customer service, self-motivated, organized, and detail oriented.
- Ability to prioritize projects and tasks quickly
- Must be able to multitask
- Can type at least 60 Words Per Minute
- Flexibility in scheduled hours is required. Morning and late night shifts may be scheduled depending on business needs.
- Previous customer service experience (in the e-commerce industry is ideal)

**Salary**: $16,000.00 - $20,000.00 per month

**Experience**:

- customer service: 2 years (required)

**Language**:

- english in a fluent way (required)

Work Location: In person



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