IT Service Desk Analyst

hace 5 días

Tijuana, México SmallWorld FS A tiempo completo

Here at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.

Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.

Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?

Then join us Let's make this big world into SmallWorld.

**IT Service Desk Analyst**

**Modality**:100% remote work

**Location**:Tijuana, B.C

**Key Responsibilities**:

- Answer all incoming calls and creating a ticket by documenting the reported issue and all prominent details.
- Respond to user requests and register them
- Generate solutions for those problems reported by users
- Perform scheduled maintenance tasks
- Track tickets until they are resolved
- Provide quality service to customers
- Escalate service requests that require engineer level support.

**Essential work skills**:

- Minimum 1-year knowledge of IT expected and demonstrable
- Strong analytical skills
- Self-motivated and high level of enthusiasm
- Have excellent communication skills both written and verbal
- Always deliver a high level of customer service
- Be able to work independently as well as part of the team
- Ability to pay close attention to detail while dealing with a robust flow of issues
- Ability to articulate technical information clearly and simply to non-technical people
- Knowledge of Jira and Confluence.

Schedule:

- 35h a week
- 11:00 pm to 6:30am local time (could vary starting at 12 or 1am)
- Shifts from Monday to Sunday (mainly Saturdays)

Want to know more about us? #OurSmallWorld

INDHP

  • Junior IT Service Desk Specialist

    hace 2 semanas

    Tijuana, México The Scotts Miracle-Gro Company A tiempo completo

    A major gardening products company in Tijuana is seeking an IT Service Desk Agent I to provide frontline technical support, troubleshoot hardware and software issues, and manage incidents for users. The ideal candidate should possess a high school diploma and basic troubleshooting skills, with proficiency in ServiceNow preferred. Join a dynamic team...

  • IT Service Desk Agent

    hace 2 semanas

    Tijuana, Baja California, México ScottsMiracle-Gro A tiempo completo

    Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to applyWe are looking for a IT Service Desk Agent I who will join our...

  • Help desk support

    hace 2 semanas

    Tijuana, México ITJ A tiempo completo

    TheLevel 1 Remote Service Desk IT Support Technicianprovides first-line technical assistance for incidents and catalog tasks submitted throughService Now. This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g.,license assignments and access group management ).Working remotely, the...

  • Help desk support

    hace 2 semanas

    Tijuana, México ITJ A tiempo completo

    The Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through Service Now. This role supports both day-to-day troubleshooting (e.g., software, access, and endpoint issues) and fulfillment requests (e.g., license assignments and access group management).

  • IT Service Desk Specialist

    hace 3 días

    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades - Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) -New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless...

  • Soporte IT Bilingüe — Help Desk

    hace 3 días

    tijuana, México Tres R A tiempo completo

    A leading IT support company in Tijuana is seeking an IT Help Desk Support Technician. This role involves providing first-line IT assistance, troubleshooting software and endpoint issues, and supporting users through remote tools. Ideal candidates will have experience in IT support or help desk roles and must demonstrate strong communication and customer...

  • Soporte IT Bilingüe — Help Desk

    hace 1 día

    Tijuana, México Tres R A tiempo completo

    A leading IT support company in Tijuana is seeking an IT Help Desk Support Technician. This role involves providing first-line IT assistance, troubleshooting software and endpoint issues, and supporting users through remote tools. Ideal candidates will have experience in IT support or help desk roles and must demonstrate strong communication and customer...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Tijuana, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Tijuana, Baja California**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Help Desk Support

    hace 2 semanas

    Tijuana, México ITJ A tiempo completo

    TheLevel 1 Remote Service Desk IT Support Technicianprovides first-line technical assistance for incidents and catalog tasks submitted throughServiceNow. This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g.,license assignments and access group management ).Working remotely, the...

  • Noc/service Desk Coordinator

    hace 3 semanas

    Tijuana, México BAJA CALL CENTER A tiempo completo

    The NOC/Service Desk Coordinator will monitor and respond promptly to all incidents and downtimes, classify issues for escalation as per the business requirements of clients and the way they impact their operations.The NOC/Service Desk Coordinator will take note of performance issues that occur regularly, directly communicate with users and organizations...