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IT Service Desk Specialist
hace 2 semanas
Descripción y detalle de las actividades
- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) -New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems -Assist with installing or upgrading the production/Logistics software -Preparation of reports (anti-virus, bitlocker, PC replacement plan...) -IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)
Experiência y requisitos
At least 3 years of work within IT support or related/progressive work within IT. At least 1 year in IT service desk or customer facing IT team is desirable. Strong customer service mindset with good troubleshooting and communication skills. Experience with MNC using a centralized governance model highly recommended. Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs,) is a plus.
Organización
WSA
Giro
Medicina
Actividad principal
Manufactura y Distribucion
Número de empleados
600
**Área** Informática Sistemas
**Contrato** Permanente
**Turno** Nocturno
**Jornada** Tiempo Completo
**Estudios** Carrera Profesional
**Sexo** Indistinto
