Noc/service Desk Coordinator
hace 2 semanas
The NOC/Service Desk Coordinator will monitor and respond promptly to all incidents and downtimes, classify issues for escalation as per the business requirements of clients and the way they impact their operations.The NOC/Service Desk Coordinator will take note of performance issues that occur regularly, directly communicate with users and organizations that have been affected due to breakdowns and maintenance actions.**Service Desk key responsibilities**- Open and review Service Desk Tickets; ensuring the customer provides an appropriate level of information- Allocate Service Desk Tickets to appropriate queue/consultant- Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively.- Proactively communicate with the business in order to provide updates on outstanding incidents and projects- Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach- Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit**Experience**:- 1-2 years of administering a Service Desk team or NOC team providing support to on site users as well as work from home users- Worked with an enterprise Windows active directory environment (more than 300 users)- Familiar with Endpoint Management Solutions (Manage Engine Desktop Central, Vmware Worskpace One, etc)- Worked with imaging services (Ghost Server, Clonezilla, etc)- Delivering reports on ticket trends, downtimes, MTTRTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $5,000.00 - $6,000.00 a la semanaHorario:- Turno de 10 horas
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Executive Admin/service Coordinator
hace 6 días
Tijuana, México ITCM A tiempo completo**Job Title**: Service Coordinator **Reports to**: Service Desk Manager **Department**: Service Desk The Service Coordinator is responsible for direct communication with clients; therefore, excellent customer service skills is a must. They are the liaison between client and technician. They are tasked with answering all client calls, ticket creation,...
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IT Service Desk Supervisor Mérida Bilingüe
hace 4 semanas
Tijuana, México Training Talent A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe para atención a incidencias de los equipos de Mexico y EEUUCrecimiento real,...
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Junior IT Service Desk Specialist
hace 1 semana
Tijuana, México The Scotts Miracle-Gro Company A tiempo completoA major gardening products company in Tijuana is seeking an IT Service Desk Agent I to provide frontline technical support, troubleshoot hardware and software issues, and manage incidents for users. The ideal candidate should possess a high school diploma and basic troubleshooting skills, with proficiency in ServiceNow preferred. Join a dynamic team...
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Analista Incidentes Remoto Bilingüe
hace 1 día
Tijuana, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Tijuana, Baja California**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para...
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IT Service Desk Agent
hace 3 días
Tijuana, Baja California, México ScottsMiracle-Gro A tiempo completoHere at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to applyWe are looking for a IT Service Desk Agent I who will join our...
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Msp Service Desk Dispatcher
hace 6 días
Tijuana, México ITCM A tiempo completo**Job Title**: Dispatch **Reports to**: Service Desk Manager **Department**: Service Desk The Dispatcher is reasonable for direct communication with clients; therefore, excellent customer service skills is a must. They are the liaison between client and technician. They are tasked with answering all client calls, ticket creation, triaging ticket and...
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Corporate help desk
hace 3 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Help desk support
hace 3 días
Tijuana, México ITJ A tiempo completoThe Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through Service Now. This role supports both day-to-day troubleshooting (e.g., software, access, and endpoint issues) and fulfillment requests (e.g., license assignments and access group management).
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Corporate help desk
hace 3 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking forIT Help Desk Support Techniciansto join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role providesfirst-line IT assistanceand is ideal for professionals atTrainee, Associate, or Mid levelwho want to grow...
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Full-time Remote Scheduling Coordinator
hace 2 semanas
Tijuana, México OnSight PROS A tiempo completo**Description**OnSight PROS is an established and thriving company in the property management industry. We provide property reports for property managers. Property reports include move-in reports, move-out reports, and periodic reports. These reports allow property managers to protect their businesses while saving them time and money.**GENERAL JOB...