Senior Manager, Billing Operations
hace 1 semana
This is a hybrid role with 2 days a week in office requirement.
We are seeking an experienced **Senior Manager
Key Responsibilities:
Billing Operations Management:
- Develop and execute the strategic vision for our billing operations, aligning with company growth objectives and customer needs.
- Direct end-to-end billing operations, including invoicing, billing adjustments, and invoicing reconciliation.
- Implement best practices for billing accuracy and timeliness, reducing billing errors and
- discrepancies.
- Ensure adherence to company policies, accounting standards, and regulatory requirements.
- Ensure high standards of data integrity across all billing systems
People Management:
- Lead and mentor a team of billing professionals, providing guidance, coaching, and
- performance feedback.
- Foster a culture of accountability, collaboration, and continuous learning within the billing
- team.
- Manage workload allocation, resource planning, and performance evaluations.
System Expertise:
- Utilize Salesforce (SFDC) & NetSuite (ERP) proficiency to optimize billing processes, enhance automation, and ensure data accuracy.
- Collaborate in designing, implementing, and optimizing billing system/ process.
- Direct training and support to team members on system functionalities and best practices.
Financial Reporting and Analysis:
- Generate accurate and timely billing flash, metrics, and analysis for management review.
- Monitor key billing performance indicators (KPIs) and trends, identifying opportunities for
- improvement and risk mitigation on our mission control dashboard.
- Collaborate with Finance and other departments to reconcile billing accounts, resolve
- discrepancies, and support audit requirements.
**Experience**:
- Experience in developing and managing operational staff
- Experience with using and/or implementing software
- Experience with multi-location environments
- Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
- Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, respecting others, and fostering positive working relationships
- Ability to multitask and shift priorities as needed to meet deadlines
- Strong analytical skills and attention to detail and accuracy
- Effective verbal and written communication skills
- Strong team building skills
Qualifications:
- Bachelor’s degree in accounting, Finance, Business Administration, or related field.
- **8-12** years of progressive experience in accounts receivable management, preferably in a fast-paced environment. years of progressive experience in accounts receivable management, preferably in a fast-paced environment.
- Demonstrated expertise in Salesforce (SFDC), NetSuite (ERP), and HighRadius.
- Strong leadership skills with a proven ability to motivate, develop, and empower teams.
- Excellent communication (Verbal & Written), interpersonal, and problem-solving skills.
- Detail-oriented with a focus on accuracy, efficiency, and process improvement.
- Ability to thrive in a dynamic, evolving organization and drive change effectively.
- Analytical and logical approach to problem solving, leveraging Excel
- Experience in implementing or optimizing billing processes and systems.
- English C1 - C2
Preferred Qualifications:
- Master's degree or professional certification
Tipo de puesto: Tiempo completo
Sueldo: $70,000.00 - $90,000.00 al año
Lugar de trabajo: Empleo presencial
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