IT Help Desk
hace 1 semana
**Key Responsibilities**
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to correct resource
Track and route problems and requests and document resolutions
Inform management of recurring problems
Stay current with system information, changes and updates
**Essential Skills**
Microsoft Windows 7
Microsoft Windows 8.1
Microsoft Windows 10
Microsoft Office 2010
Microsoft Office 2013
Microsoft Office 2016
**Language Requirements**
English and Spanish (advance)
**Work Environment**
Office and Warehouse work.
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