Recruitment Administration Specialist

**About us**:
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

**The role**:
As an AMS Specialist - Recruitment Administration, you will work directly with the client, suppliers, and the Client Services teams. You will act as one of the main point of contact for all queries relating to the service provided and taking responsibility for the resolution of those queries to a satisfactory conclusion

**Key accountabilities**:

- Workload management
- Ownership of the group mailbox
- Ensuring that data integrity, accuracy and SLAs are met by the team
- Communicate and explain any process changes to the team
- Ownership of the Operation Manuals and other process documentation
- Local point of escalations
- Highlight issues for escalation and provide support where required
- Conduct spot-checks
- Act as the final checking mechanism for the particular parts of the process
- Conduct process reviews and make suggestions for improvements.
- Coordinate any ad hoc projects
- Actively participate in various operational calls
- Support with productivity trackers management
- Have full knowledge (SME) of the operational process

**Skills & Experience**:

- Ability to coordinate workload of other team members
- Experience in working with different accounts and/or dealing with various admin activities - Grounded knowledge of business
- Ensures that the team works to the service levels agreed with the client
- Local point of escalations
- Conduct spot-checks
- Act as the final checking mechanism for the particular parts of the process
- Conduct process reviews and make suggestions for improvements.
- Coordinate any ad hoc projects
- Capable to perform on the job training
- Have full knowledge (SME) of the operational process
- Capable to work on and suggest a resolution to a complex issue connected to the process

**What you’ll get in return**:
Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

**What we offer**:

- Stretching, challenging work
- A vibrant, diverse and collaborative culture
- Flexible working - home working available
- A competitive reward and benefits package
- At AMS, different is not just good, it’s valuable. As a global organization, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability and all other categories protected by law._