Payments - Client Service Head, Mexico - Executive Director

hace 1 día

México JPMorganChase A tiempo completo

The Mexico Client Service team is a client facing group providing support for domestic in-country clearing as well as for operation in US and EMEA accounts to Subsidiary Banking, Local Large Corporates and Non-bank FI clients.

As the Mexico Payments Client Service Head you will lead a team of Client Service Account Managers (CSAMs) with the expectation to hire, train, motivate and coach them as they provide attentive and proactive service to clients.

**Responsibilities**:

- Schedule and deliver weekly staff meetings as well as quarterly check-ins with the Payments country Heads and Sales partners (i.e., review Sales priorities, discuss Service priorities, etc.).
- Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas.
- Direct relationships with clients and internal service providers, resolves issues, directs production and establishes and monitors client SLAs.
- Drive 100% clients’ requests tracking in near real time, and improve case data quality to reduce transactional inquiries as a result of proactive client engagement, digital adoption, and reducing pain points.
- Owns and drives exceptional client and team outcomes - considers the bigger picture to identify long term solutions for the client, analyzing and interpreting client data to identify trends and develop strategy.

**Required qualifications, capabilities, and skills**
- Have a minimum of 5 years of managerial/leadership experience.
- Greater than 5 years in a Service or Client Relationship focused environment.
- Demonstrated strong people, project, risk management skills and a passion for excellence.
- Comprehensive understanding of Wholesale Payments products, processes and relevant market knowledge.Must be fully fluent in Spanish and English.

**Preferred qualifications, capabilities, and skills**
- Ability to act with authority and influences others to take appropriate action; drives decisions and manages through conflict and change.
- Negotiation and Strategic planning skills.
- Strong oral and written communication skills.Excellent problem solving, analytical skills and attention to detail.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

  • Payments - Corporate Sales Head, Mexico - Executive Director

    hace 1 día

    Ciudad de México JPMorganChase A tiempo completo

    Across Latin America, J.P. Morgan is a leading financial provider and among the top global banks in all product areas. As a result of our long-standing regional presence, we have built long-term and trusted relationships with Latin American industry leaders, financial institutions, governments, family-owned businesses and private clients. J.P. Morgan’s...

  • Service Delivery Manager

    hace 7 días

    estado de méxico Global Payments Inc. A tiempo completo

    Service Delivery Manager - Payments industry TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and...

  • Head of Affordability, Mexico Payments

    hace 6 días

    Estado de México Amazon A tiempo completo

    Join to apply for the Head of Affordability, Mexico Payments role at Amazon We’re looking for a senior Product Leader to define and drive affordability across International Emerging Stores (IES), with primary focus on Mexico and influence across Brazil, India, and MENA. This role will set the vision, roadmap, and P&L strategy for affordability solutions,...

  • Payments - Cash Operations Lead, Latin America - Executive Director

    hace 2 semanas

    Ciudad de México JPMorganChase A tiempo completo

    **JOB DESCRIPTION**The **JPMorganChase Commercial & Investment Bank** is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk...

  • Payments - Cash Operations Lead, Latin America - Executive Director

    hace 3 semanas

    Ciudad de México JPMorganChase A tiempo completo

    The **JPMorganChase Commercial & Investment Bank**is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends...

  • Sr. Director, Commercial Solutions Head Mexico

    hace 3 semanas

    Ciudad de México Visa A tiempo completo

    **Company Description**Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Director, Payments Consulting Mexico

    hace 3 días

    Ciudad de México American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Account Executive

    hace 6 días

    Ciudad de México Broadvoice A tiempo completo

    **JOB TITLE: Account Executive - Strategic Sales** **LOCATION: Remote (Mexico)** **DEPARTMENT: Sales** **REPORTS TO: Director, International Sales** **PERCENTAGE OF TRAVEL:

  • Product Manager for Domestic Payments

    hace 6 días

    Ciudad de México 27284 Banco Citi Mexico Sociedad Anonima A tiempo completo

    Product Manager The Product Manager is a senior management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating...

  • Payments Service Delivery Manager

    hace 7 días

    Estado de México Global Payments Inc. A tiempo completo

    A leading payment solutions company is seeking a Service Delivery Manager in Mexico to enhance client service delivery for multiple clients. Responsibilities include holistic management of client services, developing continuous improvements, and acting as the client escalation point. Ideal candidates have a Bachelor's degree, experience in client-facing...