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System Specialist

hace 3 semanas

Ciudad de México DSV A tiempo completo

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 101996
Time Type: Full Time

**Job Description: System Administrator - Coupa Software**

**Position Summary**

**Key Responsibilities**
- **System Administration & Configuration**- Maintain and configure Coupa modules (Procure-to-Pay, Expenses, Invoicing, Supplier Management, etc.) to align with business requirements.
- Manage user access, security roles, and permissions in compliance with internal controls and audit standards.
- Monitor system performance, schedule jobs, and troubleshoot issues to minimize downtime.
- **Integration & Data Management**- Ensure data accuracy, reconciliation, and timely updates across connected systems.
- Work with IT teams to implement API, SFTP, or middleware integrations.
- **Support & Troubleshooting**- Serve as primary point of contact for Coupa system incidents, escalations, and vendor tickets.
- Provide Tier-2/Tier-3 support for end users, including issue resolution, process guidance, and system navigation.
- Manage system upgrades, patches, and new release testing with mínimal business disruption.
- **Process & Continuous Improvement**- Partner with Procurement and Finance teams to streamline P2P workflows and enforce compliance with company policies.
- Identify opportunities for automation and process improvement within Coupa.
- Document system processes, configurations, and standard operating procedures.
- **Governance & Compliance**- Support audits and ensure adherence to SOX, GDPR, and internal IT security policies.
- Manage approvals, workflow controls, and compliance settings.
- Maintain proper segregation of duties within the Coupa environment.

**Qualifications**
- Bachelor’s degree in Information Systems, Computer Science, Finance, or related field (or equivalent experience).
- 3-5 years of experience as a System Administrator or Application Support Specialist, with at least 2 years working with **Coupa**.
- Strong understanding of procurement, AP, expense management, and supplier onboarding processes.
- Hands-on experience with ERP systems and integrations (SAP preferred).
- Knowledge of system security, SSO, SAML, and role-based access controls.
- Experience with SQL, reporting tools, or middleware (Boomi, MuleSoft, etc.) a plus.
- Excellent communication and collaboration skills with ability to work across IT and business teams.
- Strong analytical, problem-solving, and organizational skills.

**Preferred Skills**
- Coupa certification(s) in one or more modules.
- Prior experience with **Coupa implementation or rollout**.
- Familiarity with ITIL framework and ServiceNow or other ticketing systems.
- Exposure to Ariba, Coupa Pay, or Services Maestro is a plus.

**DSV - Global transport and logistics**

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

**Start here. Go anywhere