Continuous Improvement Manager

hace 1 semana

Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

Completed Bachelor Degree
- Advanced excel and data analysis skills
- 5+ Years of general Experience
- 2+ Years of experience planning and executing continuous improvement initiatives
- 1+ year(s) of experience as People Manager
- Fluent English

Job summary
You want to develop yourself in a team that leads complex and business critical topics and are excited about providing the best customer experience in last mile delivery? This role is made for you

You will love this role if...
1. You want to be in a team that build the future of customer experience in last mile delivery;
2. You are self-motivated, passionate, highly analytical and detail-oriented;
3. You like to communicate and coordinate with multiple teams from different org;
4. You want to independently drive growth and change in a fast-paced environment with visible results for our customers and the business.

Key job responsibilities

**Responsibilities include**:
**Customer-Focus**: Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Use that knowledge to design new services that enable Amazon to provide customers with an exceptional delivery experience.

**Customer Research and Analytics**: Design, execute, and analyze customer research to evaluate delivery experience and operational excellence, then recommending and following-through on solutions.

**Stakeholder management**: Build strong relationships with multi-disciplinary stakeholders around the globe to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for your customers while influencing with and without authority.

**Deliver Results**: Lead difficult process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management. Design short-term solutions with limited guidance.

**Manage Ambiguity**: Understand difficult business problems across teams and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.

About the team
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

Cuauhtémoc, MEX
- Knowledge of continuous improvement concepts (Lean, Six Sigma and Kaizen techniques)
- Problem Solving and analytical mind-set: You pay attention to detail and coordinate the right stakeholders to ensure the right data is available. You work with different teams to understand the root causes of issues and establish the right actions to solve the problem.
- Entrepreneurial mindset: You are excited about finding new opportunities, develop ideas independently and thrive in fast-paced environment.
- Business judgment: You deliver results that are important for the business and are able to work with other stakeholders.
- You are a good communicator (oral and written) with experience in facilitation across different teams.
- You are highly organized, able to complete a high volume of tasks and projects with limited guidance and tight deadlines
- Experience in transportation delivery industry, retail or carrier operations are advantageous.
- Solid experience in program management, customer research and analytics, and/or customer experience/success.
- Master´s Degree

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