Customer Support Specialist I

hace 2 semanas

Monterrey, México Uber Freight A tiempo completo

**About the Role**

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty while providing excellent customer service to our customers.
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
- Communicate any service issues to customer and team
- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer
- Monitor and troubleshoot any problems to ensure on time service
- Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Update TMS with notes with any issues that may occur
- Utilize TMS to actively manage on-time performance and automation objectives

**Basic Qualifications**
- Experience not required
- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)
- Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**
- Knowledge of Freight Industry
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 1 Years of customer service experience

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