Customer Support Specialist I
hace 3 semanas
**ABOUT THE ROLE**:Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty while providing excellent customer service to our customers.**WHAT THE CANDIDATE WILL DO**:- Additional Responsibilities Regarding Customer and Carrier Relationships.- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist.- Communicate any service issues to customer and team.- Identify and update status on which carrier missed delivery; provide sufficient comments for communication to customer.- Monitor and trouble shoot any problems to ensure on time service.- Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.- Update TMS with notes with any issues that may occur.- Utilize TMS to actively manage on-time performance and meet customer KPIs- Be able to follow the US holiday schedule and support a customer based on US EST time zoneBASIC QUALIFICATIONS- 1 Years of customer service experience- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time).- Fluent English, must be able to read, write and speak clearly in EnglishPREFERRED QUALIFICATIONS- Knowledge of Freight Industry- Microsoft Excel— basic usage, formatting tables, trivial calculations- Bachelor’s degree- Prior experience with US based customer or company
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Transplace de Mexico Global A tiempo completo**ABOUT THE ROLE**Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.**WHAT THE CANDIDATE WILL DO**- Use TMS to process shipment entries and actively...
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Customer Support Specialist I — Logistics
hace 2 semanas
Monterrey, México Uber Freight A tiempo completoA leading logistics technology company in Monterrey is seeking a Customer Support Specialist I. This role involves supporting U.S. and Canada operations through shipment data entry, appointment scheduling, and resolution of delivery exceptions.The ideal candidate has advanced English skills and customer-facing experience, with opportunities to enhance...
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Transplace De Mexico A tiempo completo**Vacante para la empresa Transplace de Mexico en San Jeronimo - Monterrey, Nuevo León**:DescripciónBe part of Uber Freight!We are looking for a**Customer Support Specialist I - Digital Brokerage - Appointments**You will be responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved...
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Customer Billing Specialist I
hace 5 días
Monterrey, México WWEX Group A tiempo completoPURPOSE The Customer Billing Specialist I will be responsible for processing, researching, and auditing carrier and customer invoices using our proprietary accounting software. This individual is responsible for ensuring all daily required tasks are completed in accordance with dept policy and procedure guidelines as well as any additional customer-specific...
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Customer Support Specialist
hace 6 días
Monterrey, México DEVBOT A tiempo completoDEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.Responsibilities: Identify customer needs and help customers use specific features. Analyze and report product malfunctions (for example, by testing...
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Transplace A tiempo completoABOUT THE ROLEUber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics.Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty...
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Customer Support Specialist I
hace 2 días
Monterrey, México Transplace A tiempo completoABOUT THE ROLEUber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty...
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Service Specialist I
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
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Service Specialist I
hace 3 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
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Service Specialist I
hace 1 semana
Monterrey, México WWEX Group A tiempo completoPURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
